Customer Service and Admin Specialist

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Staff Testimonial and ESSC Culture

The SSC culture (Edmonton and Calgary offices), is a performance-oriented environment. We place a strong emphasis on hiring exceptional people and giving them all of the support that they need to excel in their roles. New staff are given strong guidance and nurturance, but are encouraged to gain freedom through commitment and results. Weekly goal setting meetings with their manager helps each staff member to create and execute a plan for success. Ongoing skill development sessions aid in increasing all employees effectiveness in their roles. We also like to have fun: frequent staff outings, our innovations program, out of town trips to Banff, Sylvan Lake, Calgary, etc. are a few examples of our work hard, play hard mentality.

A note from our Current Customer Service and Admin Specialist (Megan):

How do I sum up my experience with the ESSC in just a few paragraphs? It’s a tough task. The team at the SSC has developed an incredible environment of growth, focus, hard work, and team spirit. We truly embody our “work hard, play hard” motto.

The management here is friendly and supportive. They are constantly keeping their staff fulfilled and challenged in all of our tasks. My experience with the SSC has already helped me to grow my confidence in many areas. They set a high standard, but always provide enough support for us to reach our goals.

My favorite things about working here are tough to nail down because I love so many parts. Some of the highlights are:

#1 - Being the first point of contact for our players. Helping players get the answers they are looking for or suggesting an even better option is very satisfying.

#2 - Working with the other staff here to provide the best overall experience for our players is also very fulfilling. We put a high level of focus on working together to get any task accomplished with pride because how you do anything is how you do everything.
#3 – Tackling new and exciting projects to improve the club is a great opportunity to truly see your hard work pay off.

There are many other parts of this job I enjoy, but they are too numerous to count.

I am very excited to meet our new CSAS and welcome them to this amazing team!

Responsibilities & Qualifications

Join our hard-working office team and help us run successful leagues year-round! This is a full-time position where the candidate will be involved in many areas of the Club. The main focus will be administrative tasks, customer service and assisting our management team on various projects.

Positions Available: 1 permanent full-time position

Start Date: January 2019

Hours: Full-time hours (40-44 per week) Monday to Friday; shifts scheduled between the hours of 8:30 am and 7:00 pm. Some evening and weekend work will be required during season start-ups (January, April, July, and September).

Customer Service and Office Administration:
- First point of contact for phones and walk-ins
- Provide excellent customer service on the phone, in-person and via email 
- Represent the ESSC outside of the office - on league nights and at tournaments and events
- Assist in ordering and organization of office supplies
- Complete errands and

League Administration:
- Manage player nurturance programs including rewards, injuries and lost & found
- Assist in creating, posting and communicating league schedules
- Process incoming scores and manage league standings on our website

Special Projects:
- Participate in meetings
- Help organize staff rewards programs
- Help at special events such as tournaments, season end parties or the open house
- Complete special projects and tasks as assigned by the Manager of League Operations

- Previous customer service experience
- Previous experience managing a high volume of customer calls
- High level of computer competence with Microsoft Office suite (Outlook, Word, Excel)
- Some post-secondary education

- Customer service oriented
- Strong communicator: written and oral
- Respectful
- Detailed
- Team player
- Organized, with solid time management skills
- Driven and goals-oriented
- Works well under deadlines and multi-tasks
- Flexible with work schedule; able to work evenings and weekends as required

Compensation Package

Rate of Pay: $18.00/hour + Benefits*

* $800 annual Health spending allowance
* $400 annual Wellness spending allowance
* Unlimited free play in Sport and Social Club leagues and tournaments
* Staff team building and social events
* Discounts on sports or adventure trips

How to Apply

All applicants must complete the online pre-interview form. Please attach your resume and cover letter at the bottom of the pre-interview form. Attn. Sydney L'Heureux, Manager of League Operations.