Facility and Leagues Coordinator

Overview:
The SSC culture (Edmonton and Calgary offices), is a performance-oriented environment. We place a strong emphasis on hiring exceptional people and giving them all of the support that they need to excel in their roles. New staff are given strong guidance and nurturance but are encouraged to gain freedom through commitment and results. Weekly goal setting meetings with their manager helps each staff member to create and execute a plan for success. Ongoing skill development sessions aid in increasing all employee's effectiveness in their roles. We also like to have fun: frequent staff outings, our innovations program, out of town trips to Banff, Sylvan Lake, Calgary, etc. are a few examples of our work hard, play hard mentality.

A note from Calgary's Current Facility and Leagues Coordinator (Kandice):
Being a part of the SSC is such an amazing experience. I have been lucky enough to hold three different positions here at the Club but my current role as the Facility & Leagues Coordinator has been the most rewarding. Getting to work in a fun, but hard-working, environment with sports as our focus is a dream opportunity.

Understanding the back end of how to run the leagues and provide support in scheduling and facility management is very interesting. There are a lot of factors involved and there are many opportunities to continuously grow and learn. There are constant challenges through working on special projects and assisting management with their support which makes me feel like I am able to make a real difference for our players!

Along with the benefits above as well as the amazing perks available to us, below are a few of my favourite aspects of the FLC role:

• Ensuring schedule accuracy through rental amendments and communicating changes with players
• Working on facility related projects to ensure we are delivering the best product to our teams
• Assisting the MLO with finding/acquiring new facilities

If you have a passion for sports, like to work hard, and like a challenge; working for the SSC as the new FLC will be a great fit for you!
 

Join our hard-working office team and help us run successful leagues year-round! This is a full-time position where the candidate will be involved in many areas of the Club. The main focus will be on administrative tasks, customer service and assisting our management team on various projects.
 

Positions Available: 1 permanent full-time position

Start Date: October 2018

Hours: Full-time hours (40-44 per week) Monday to Friday; shifts scheduled between the hours of 8:30 am and 7:00 pm. Some evening and weekend work will be required during season start-ups (January, April, July, and September).

Facility Coordination:
- Work with Facility Manager of League Operations on facility improvements and planning
- Responsible for assisting with gym/field cancellations
- Proof and Input Gym and Field bookings
- Manage schedule change process with assistance from the MLO
- Communicate schedule changes or updates with teams 
- Assist with on-site facility visits 
- Work on facility-specific improvements and projects
- Other duties or projects as assigned

League Administration:
- Manage incoming league registrations
- Assist in creating, posting and communicating league schedules  
- Process incoming scores and manage league standings on our website
- Handle telephone, email and in-person inquiries
- Deliver exceptional customer service 

Special Projects:
- Attend regularly scheduled staff meetings
- Attend weekly goals and objectives meetings
- Attend internal training sessions (conflict management, customer service, learn-a-sport)
- Work on special projects as assigned by the MLO
- Assist management with sports improvements and league improvement initiatives

Experience:
- Minimum 1-2 years university or college experience
- Previous customer service experience
- High level of computer competence with Microsoft Office suite (Outlook, Word, Excel)

Qualifications:
- Extremely high attention to detail
- Organized, with solid time management skills
- Ability to work under deadline pressures and multi-task
- Good Communicator: written and oral
- Respectful
- Team Player
- Professional Attitude
- Flexible with work schedule; able to work occasional evenings in order to meet timelines